Website Add On's and Module
Lost cart module collects all information that a customer enters into the Shopping Cart and Checkout pages. If the customer doesn't complete the order the Lost Cart Report will display the incompleted order in BEMA along with all information the customer provided prior to leaving. If an email address was added, the system will email the customer a Lost Cart Reminder email. Emails are automatically sent within the timeframe decided by the client. A complete order button allows the customers to pick up where they left off to complete the order. Combine Lost Cart with Unique Visitors Report to track percentage of orders versus lost orders.
Keeping track of all customer communication can be a challenge for eCommerce Businesses. The Inquiries module uses all forms of possible communications, emails, phone calls, contact forms, customer account creations and so on, and pulls them into the Inquiries section of BEMA. Inquiries are broken down by originating source, contact form, email, etc. BEMA users would view and respond to Inquiries, the original message and all replies display on the reply page. Customer respond again through the link inserted into the email they receive.
Inquiries communications are attached to Customer Account records and Order Details in BEMA.